A casino (also known as a gambling house or a gaming hall) is an establishment for certain types of gambling. Casinos are often combined with hotels, resorts, restaurants and other entertainment venues. In the United States, casinos are regulated by state and local law. The term casino is also used in the context of illegal gambling establishments.
Casinos require a broad workforce to manage the different facets of the business. At the top of the employee hierarchy is a general manager or casino manager who oversees all casino operations. Department managers manage specific areas of the casino such as table games or slots.
Most casino employees are highly trained in the rules and regulations of their respective departments. They are required to be on the lookout for everything from counterfeit money and card counting to making sure that customers are of legal age. Casinos have a wide range of equipment such as cameras and security monitors, paper shredders and protective document boxes to keep customer information secure.
One of the ways that casinos encourage people to gamble is by extending comps to high rollers. These perks include free hotel rooms, meals and drinks. In some cases, they even extend limo service and airline tickets to big spenders. From the casino’s point of view, these incentives are well worth the extra investment because they bring in more gambling dollars. This type of marketing is known as gamification. It is an emerging trend in the industry that many businesses are using to drive customer engagement and loyalty.